Your “No Fine Print” No Risk Iron Clad Guarantees
Service Legends “SERVICE” Guarantees
FIXED RIGHT OR IT’S FREE GUARANTEE®
When we come to your home to diagnose your system, we guarantee our diagnostic and repair are accurate. If we diagnose your system inaccurately, our diagnostic is free.
TECHNICIAN SEAL OF SAFETY GUARANTEE
Service Legends technicians are the only heating and air conditioning technicians in the Des Moines area that have the privilege of wearing the Technician Seal of Safety. This means that our technicians have been fully trained, background checked, are randomly drug tested and are backed by $5,000,000 in insurance coverage. This allows us to guarantee the safety of your family in your home.
TRUE 24 HOUR SERVICE GUARANTEE
Your call will be answered live 24 hours a day, 365 days a year, by a Service Legends Client Care Specialist GUARANTEED. If you go to voice mail for any reason and leave a message, you will receive a $50 Service Legends gift card good for any future repair or purchase.
STRAIGHT FORWARD PRICING GUARANTEE
Our technicians will give you an exact “to the penny” price before they move forward with any services. There will be zero add on charges, hidden charges, surcharges, or “oops I forgot to add this on” charges! If we perform work without giving you a Straight Forward Price, the work is on us at no cost to you!
PROFESSIONAL TECHNICIAN GUARANTEE
If any of our staff cusses, swears, uses tobacco on your property, or is not friendly, the service is FREE.
Service Legends “INSTALLATION” Guarantees
CLIENT “RESPECT” GUARANTEE
We promise to protect your property, belongings and home. Our highly trained installation technicians will wear protective covers on their shoes and use drop cloths to protect your floors. We will clean the work area and leave your home “better than we found it.” Our professional technicians will not swear, use tobacco products or play loud music on your property.
“PEACE OF MIND” GUARANTEE
To ensure your safety, the quality of your installation and the insurability of your home; the system that we install is guaranteed to be in compliance with the applicable codes and all work is performed under the required licenses, bonding and permits. We promise that your system will be “up to code” and properly installed for 2 full years after the installation date “even if the code changes” or we will fix it for free.
$500 NO FRUSTRATION GUARANTEE
If your furnace or air conditioner/heat pump fails to heat or cool your home during the first year, we will fix it FREE, including parts and labor. If the system cannot be fixed within 48 hours, we will also write you a check for $500 for your frustration and aggravation.
“NO LEMON” GUARANTEE
If your furnace heat exchanger fails for any reason within the first ten (10) years after installation, we don’t just replace the defective combustion chamber; we install a brand new furnace with a brand new factory warranty. If your air conditioner compressor fails twice within the first five (5) years of your installation, we don’t just replace the compressor; we install a brand new condensing unit with a new factory warranty.
TOTAL “COMFORT” GUARANTEE
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus 2 degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years.
BEST VALUE “APPLES TO APPLES” GUARANTEE
You are assured the best value. If you find a lower price on the same equipment, installation, guarantees, warranties, and procedures, “in writing” we will refund the difference plus $100! All we ask is that the comparison be “apples to apples.”
GUARANTEED 25% ENERGY SAVINGS
Select heating and cooling systems installed by Service Legends come with a guaranteed 25% energy usage reduction for the first year of operation. If the system fails to meet this minimum savings during the first year, we will pay you double the difference.
100% MONEY BACK GUARANTEE
When a company “says” they will do a good job for you – if they really mean it – then they should also offer, and be willing, to guarantee your satisfaction in writing to protect you. We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment; systems, or services performed by our technicians, we will make it right!
Service Legends “PRODUCT” Guarantee
LIFETIME UNIT REPLACEMENT GUARANTEE
Our premium air conditioners, heat pumps and furnaces come with Lifetime Unit Replacement Guarantee* protection for the compressor and heat exchanger to the original, registered, single-family, homeowner of a properly matched system using these high-efficiency air conditioners, heat pumps and furnaces. If the original owner should have a compressor failure, we will replace the air conditioner or heat pump with a comparable product. To receive the Lifetime Limited Warranty, online registration is required within 60 days of installation.