"The 6 Things That Furnace Repairman Do That Drive Everyone Crazy…And How Service Legends Solves Them"

When your heating system fails in the middle of the night on the coldest day of the year, it can be scary opening up the phone book to select a contractor that you don'tt know. Are they going to answer the phone? Will they send a highly trained furnace technician to your home? Will they have the parts to fix your system?

1. Voicemail. Or even worse, some contractors use an answering machine. Then you have to wait and hope they will call you back. At Service Legends, our phones are staffed 24 hours a day so you can always talk to a live person.

2. Wasted Time. Many servicemen won't give you a real appointment time. They say, "We'll be there between 10 and 4" So, you have to waste a whole day waiting. Not any more! You get a precise "Appointment Window" when you call us. You don'tt have to waste a lot of time waiting.

3. Too Many Trips. Other servicemen can make 2 or 3 trips before they have the right parts to fix your problem. This costs you extra money and frustration. We stock over $65,000 in parts so we can fix the real problem right the first time, saving you money.

4. Invoice Shock. This is what happens when you are charged "time and material" and the servicemen gets paid more the longer he takes. Only at Service Legends do you get Straightforward Pricing. You know the exact amount before the work begins so you can decide.

5. Call Backs. Other servicemen have a "Concrete Guarantee"…. When their trucks leave your concrete driveway, their guarantee expires! With us you have a 100% Satisfaction Guarantee. If you are unhappy with our service for any reason, we will redo the repair for Free.

6. Only 1 Brand. Many companies carry 1 brand which makes them hard pressed to service older brands, when there are over 50 different brands of equipment. We belong to nationwide organization of contractors that allows us access to all brands, which saves you even more time and money.

We specialize in service and stock parts for the following brands:

Did you know that as much as 63% of furnace breakdowns are caused by lack of maintenance?

Are you aware that your utilities can be up to 25% higher without proper maintenance?

Service Legends Club Membership - It's about more than service... it's about prevention. With typical service agreements, you pay money for priority service when there's a problem. With a Service Legends Comprehensive Maintenance Agreement, you not only get priority service, you can prevent those problems from happening in the first place, and save money in the process!

The benefits of prevention with the service you expect from Service Legends! You will receive our exclusive Red Carpet Service. We'll strive to arrive on time and in a clean uniform! Plus, we'll cover our shoes before we enter, lay down work mats to keep our work areas clean, and tidy up when we're done. And we'll follow up to make sure everything was exactly as you expected.

After our skilled technicians spends 2 hours bringing your furnace up to factory fresh condition:

You will be wiser knowing you are not wasting your hard earned dollars on extra utilities!

Your Furnace will THANK YOU by not breaking down during the bitter cold winter!

Your family will be safer from worries of Deadly Carbon Monoxide Poisoning!

Club Membership services include:

Your Heating portion of your Club Membership comes with a Scheduled System Rejuvenation that consists of these 20 individual operations:

6 Secrets You Must Know If Your Furnace Is Over 12 Years Old And You Are Considering Replacing It…

Des Moines Area. If you are thinking about replacing your furnace, it can be vary scary, expensive, and frustrating experience. But it doesn't have to be if you know these 6 secrets. And remember you will live with your decision for the next 20 years. So, it pays to make the right one.

6 Secrets That Many Heating Contractors don'tt Want You to Know…

Secret #1: Sometimes it is less expensive to replace your furnace than it is to keep repairing it. But some service companies make their money by "nickel & diming" you. You might be paying for a new system without owning one. Ask your technician to show you the professional service institute's chart that shows you exactly when you should repair your system and when you should replace it.

Secret #2: When it is time for you to replace your system, the next question is "what brand should I choose?" Here is the dirty little secret "brand pushers" don'tt want you to know: there isn't a $100 dollars worth of difference between brands, but there is a big difference within each brand and the quality of installation. If the serviceman tells you a brand is "best", it's time for a second opinion. There are over 50 different brands and about less than 10 major manufacturers. Many times different brands are built by the same manufacturer. The most important day in the life of any system is the day it is installed.

Secret #3: Most contractors only warrant parts and labor. They don'tt guarantee you will be comfortable or happy. Insert these words into any contract they ask you to sign: "this sale is contingent upon buyer's satisfaction. If buyer is satisfied, for any reason, he will notify seller within one year (365 days) of purchase for a complete refund or replacement at buyer's choice." This will protect you.

Secret #4: Ask your contractor to calculate equipment size using a mathematical load calculation. This involves measuring windows, walls, ceilings, doors, and insulation. Don't use a contractor who wants to size your unit solely on the square footage of your house. To gather necessary information, the contractor should spend at least a half an hour poking around your house, taking measurements, and asking questions. Systems that have been properly sized to fit your home provide better humidity control, cycle on and off less frequently, and cost less than oversized systems.

Secret #5: Ask your contractor to inspect your ducts for leaks, incomplete connections, and compatibility with the rest of your system. Ideally, your contractor should use diagnostic equipment and fix leaks using a quality duct sealant (duct tape does not count). He or she also may recommend changes to your duct system. Since as much as 30 percent of the efficiency of your system is a result of duct work, overlooking duct improvements can compromise comfort and cost you money.

Secret #6: There is already a company that provides you with all of this and more. It's Service Legends Heating and Cooling. Whether you purchase a new system from someone else or invest in one with us, we will help you get the most value for your money.

If you invest in a 95% efficient system wouldn't you expect 95% performance?

One major study showed that the average heating and cooling system operates at 56% of its intended performance!

The fact is that over 60% of the efficiency and reliability of your new comfort system rests in the hands of the contractor that installs it. Unfortunately, according to a variety of studies of the heating and cooling industry, up to 90% of home comfort systems are installed improperly. This costs consumers millions of dollars each year in increased utility and repair bills. More importantly, however, is the safety and reliability of your new system. Service Legends has established strict installation guidelines to ensure your comfort and safety. They include:

Honeywell  

A typical heat pump would lose almost 50% of its efficiency after 20 years, even if a typical "dust stop" filter had been installed. Also in 20 years, a unit's efficiency could degrade by 50% if it is not properly maintained. This would double the energy cost!

Pacific Gas & Electric Study  

In the Summer of 1990, Pacific Gas & Electric (PG&E) hired Proctor Engineering Group to investigate the potential energy savings in residential air conditioners and forced air gas furnaces. The study targeted clients with high utility bills. The objectives of the study were to:

1. Identify the major problems with existing residential air conditioning installations

2. Identify the major problems with existing furnace installations

3. Determine what actions could be taken to correct those problems

4. Estimate the potential savings from those actions

The results are startling. Here is a summary of their findings on heating problems:

· 60% Fan Off Temperature above 90º F

· 60% Steady-state efficiency less than 75%

· 27% Gas leak

· 13% Low heat anticipator setting (caused short cycles)

· 7% Incomplete combustion (Carbon Monoxide present)

· 7% Cracked heat exchanger

The PG&E study identified a significant source of untapped electrical and gas savings. In all cases the cooling energy use could be lowered by 10% to 30% without extreme effort. In addition, these repairs have the potential to improve customer satisfaction.

The Fresno project showed that the existing HVAC contractor infrastructure was not able to identify and solve the problems that led to the high bill complaints. This can be attributed to a business environment that concentrates on low first cost and lowest bid. This business atmosphere results in poor installations and inadequate time available to diagnose and repair extreme problems that exist.

North Carolina Alternative Energy Corp.

This non-profit organization examined air conditioning manufacturers' efficiencies versus the actual efficiencies that resulted after installation.

· 90% of the units tested exhibited some sort of energy-wasting problem

· 50% had an improper refrigerant charge

· 40% failed to meet minimum airflow criterion. 20% were barely inside the range     specified by manufacturers.

· A deficiency of only 20% in indoor airflow reduces the efficiency rating by 17%.

A 15% return air leak from a 120° attic could reduce efficiency by 50%!