Total Security Guarantees

Your “No Fine Print” No Risk Iron Clad

Guarantees

Service Legends "SERVICE" Guarantees

When we come to your home to diagnose your system, we guarantee our diagnostic and repair are accurate. If we diagnose your system inaccurately, our diagnostic is free.

TECHNICIAN SEAL OF SAFETY GUARANTEE

Service Legends technicians are the only heating and air conditioning technicians in the Des Moines area that have the privilege of wearing the Technician Seal of Safety. This means they have been fully trained, background checked, are randomly drug tested and are backed by over $3,000,000 in insurance coverage. This allows us to guarantee the safety of your family in your home.

TRUE 24 HOUR SERVICE GUARANTEE

Your call will be answered live 24 hours a day, 365 days a year, by a Service Legends Client Care Specialist GUARANTEED. If you go to voicemail for any reason and leave a message, you will receive a $50 Service Legends gift card good for any future repair or purchase.

STRAIGHT FORWARD PRICING GUARANTEE

Our technicians will give you an exact "to the penny" price before they move forward with any services. There will be zero add on charges, hidden charges, surcharges, or "oops I forgot to add this on" charges! If we perform work without giving you a Straight Forward Price, the work is on us at no cost to you!

PROFESSIONAL TECHNICIAN GUARANTEE

If any of our staff cusses, swears, uses tobacco on your property, or is not friendly, the service is FREE.

Service Legends "INSTALLATION" Guarantees

25% UTILITY SAVINGS GUARANTEE

Select heating and cooling systems installed by Service Legends come with a guaranteed 25% energy usage reduction for the first year of operation. If the system fails to meet this minimum savings during the first year, we will pay you double the difference.

100% MONEY BACK GUARANTEE

We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment; systems, or services performed by our technicians, we will make it right or remove the system and give you your money back!

“NO LEMON” GUARANTEE

If the compressor in your air conditioner fails twice in the first five years, we will install a complete new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.

LOWEST PRICE GUARANTEE

You are assured the best value. If you find a lower price on the same equipment, installation, guarantees, warranties, and procedures, we will refund the difference plus $100!!! All we ask is that the comparison be “apples to apples”.

COMFORT GUARANTEE

We guarantee that the system(s) we have installed in your home will heat or cool your home as we have stated. If the temperature range we have promised is not achieved we will upgrade or replace the system at no charge.

TEMPERATURE SELECTION GUARANTEE

We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus 2 degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years.

PROPERTY PROTECTION GUARANTEE

All of your property - such as lawns, shrubbery, carpeting, floors, walls and furniture - is protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all traffic areas.

$500 NO FRUSTRATION GUARANTEE

If your furnace or air conditioner/heat pump fails to heat or cool your home during the first year, we will fix it FREE, including parts and labor. If the system cannot be fixed within 48 hours, we will write you a check for $500 for your frustration and aggravation.