Service Legends "SERVICE" Guarantees
FIXED RIGHT OR IT’S FREE GUARANTEE
When we come to your home to diagnose your system, we
guarantee our diagnostic and repair are accurate. If we
diagnose your system inaccurately, our diagnostic is free.
TECHNICIAN SEAL OF SAFETY GUARANTEE
Service Legends technicians are the only heating and air
conditioning technicians in the Des Moines area that have
the privilege of wearing the Technician Seal of Safety. This
means they have been fully trained, background checked, are
randomly drug tested and are backed by over $3,000,000 in
insurance coverage. This allows us to guarantee the safety of your family in your home.
TRUE 24 HOUR SERVICE GUARANTEE
Your call will be answered live 24 hours a day, 365 days a
year, by a Service Legends Client Care Specialist
GUARANTEED. If you go to voicemail for any reason and leave
a message, you will receive a $50 Service Legends gift card
good for any future repair or purchase.
STRAIGHT FORWARD PRICING GUARANTEE
Our technicians will give you an exact "to the penny" price
before they move forward with any services. There will be
zero add on charges, hidden charges, surcharges, or "oops I
forgot to add this on" charges! If we perform work without
giving you a Straight Forward Price, the work is on us at no
cost to you!
PROFESSIONAL TECHNICIAN GUARANTEE
If any of our staff cusses, swears, uses tobacco on your
property, or is not friendly, the service is FREE.
Service Legends "INSTALLATION" Guarantees
25% UTILITY SAVINGS GUARANTEE
Select heating and cooling systems installed by Service
Legends come with a guaranteed 25% energy usage reduction
for the first year of operation. If the system fails to meet
this minimum savings during the first year, we will pay you
double the difference.
100% MONEY BACK GUARANTEE
We agree to accept both personal and company responsibility
for your 100% complete satisfaction with the materials and
the work provided by us and paid for by you. During the
first year, if you are dissatisfied with the performance of
the equipment; systems, or services performed by our
technicians, we will make it right or remove the system and
give you your money back!
“NO LEMON” GUARANTEE
If the compressor in your air conditioner fails twice in the
first five years, we will install a complete new outside
unit. If the heat exchanger in your furnace fails in the
first ten years, we will install a new furnace.
LOWEST PRICE GUARANTEE
You are assured the best value. If you find a lower price on
the same equipment, installation, guarantees, warranties,
and procedures, we will refund the difference plus $100!!!
All we ask is that the comparison be “apples to apples”.
COMFORT GUARANTEE
We guarantee that the system(s) we have installed in your
home will heat or cool your home as we have stated. If the
temperature range we have promised is not achieved we will
upgrade or replace the system at no charge.
TEMPERATURE SELECTION GUARANTEE
We guarantee that when the equipment we have installed is
maintained and operated in accordance with the
manufacturer’s operating and maintenance manuals, the system
will perform as we have stated and agreed upon. We have
promised a temperature variance of no more than plus or
minus 2 degrees at your electronic digital thermostat
whether heating or cooling your home. If the desired
temperature selection is not achieved, we will make any
upgrades, modifications or repairs necessary to reach the
desired temperature at no charge to you for a period of 5
years.
PROPERTY PROTECTION GUARANTEE
All of your property - such as lawns, shrubbery, carpeting,
floors, walls and furniture is protected. Damaged property
will be replaced or repaired. Protective shoe covers and
hall runners will be used in all traffic areas.
$500 NO FRUSTRATION GUARANTEE
If your furnace or air conditioner/heat pump fails to heat
or cool your home during the first year, we will fix it
FREE, including parts and labor. If the system cannot be
fixed within 48 hours, we will also write you a check for $500
for your frustration and aggravation.
PARTS & LABOR GUARANTEE
Many of our systems come with 10 year parts and 10 year labor guarantees. This means that all parts and labor are covered during the event of a breakdown of the system or a part failure. This does not include maintenance related problems. The manufacturers of furnaces and air conditioners may void this warranty without proper annual maintenance. For more information on proper maintenance learn about our
Club Membership Program.
Service Legends "PRODUCT" Guarantee
Our premium air conditioners, heat pumps and furnaces come with Lifetime Unit Replacement Guarantee* protection for the compressor and heat exchanger to the original, registered, single-family, homeowner of a properly matched system using these high-efficiency air conditioners, heat pumps and furnaces. If the original owner should have a compressor failure, we will replace the air conditioner or heat pump with a comparable product.
To receive the Lifetime Limited Warranty, online registration is required within 60 days of installation.
