Service Legends "SERVICE" Guarantees
FIXED RIGHT OR IT’S FREE GUARANTEE®
When we come to your home
to diagnose your system, we guarantee our diagnostic and repair
are accurate. If we diagnose your system inaccurately, our diagnostic
is free.
TECHNICIAN SEAL OF SAFETY GUARANTEE
Service Legends technicians
are the only heating and air conditioning technicians
in the Des Moines area that have the privilege of wearing the
Technician Seal of Safety. This means they have been fully trained,
background checked, are randomly drug tested and are backed
by over $3,000,000 in insurance coverage. This allows us to
guarantee the safety of your family in your home.
TRUE 24 HOUR SERVICE GUARANTEE
Your call will be answered
live 24 hours a day, 365 days a year, by a Service Legends Client
Care Specialist GUARANTEED. If you go to voicemail for any reason
and leave a message, you will receive a $50 Service Legends
gift card good for any future repair or purchase.
STRAIGHT FORWARD PRICING GUARANTEE
Our technicians will give
you an exact "to the penny" price before they move forward with
any services. There will be zero add on charges,
hidden charges, surcharges, or "oops I forgot to add this on"
charges! If we perform work without giving you a Straight Forward
Price, the work is on us at no cost to you!
PROFESSIONAL TECHNICIAN GUARANTEE
If any of our staff cusses,
swears, uses tobacco on your property, or is not friendly, the
service is FREE.
Service Legends "INSTALLATION" Guarantees
25% UTILITY SAVINGS GUARANTEE
Select heating and cooling
systems installed by Service Legends come with a guaranteed
25% energy usage reduction for the first year of operation.
If the system fails to meet this minimum savings
during the first year, we will pay you double the difference.
100% MONEY BACK GUARANTEE
We agree to accept both
personal and company responsibility for your 100% complete satisfaction
with the materials and the work provided by us and paid for
by you. During the first year, if you are dissatisfied with
the performance of the equipment; systems, or services performed
by our technicians, we will make it right or remove the system
and give you your money back!
“NO LEMON” GUARANTEE
If the compressor in your
air conditioner fails twice in the first five years, we will
install a complete new outside unit. If the heat exchanger in
your furnace fails in the first ten years, we will install a
new furnace.
LOWEST PRICE GUARANTEE
You are assured the best
value. If you find a lower price on the same equipment, installation,
guarantees, warranties, and procedures, we will refund the difference
plus $100! All we ask is that the comparison be “apples to
apples.”
COMFORT GUARANTEE
We guarantee that the system(s)
we have installed in your home will heat or cool your home as
we have stated. If the temperature range we have promised is
not achieved we will upgrade or replace the system at no charge.
TEMPERATURE SELECTION GUARANTEE
We guarantee that when the
equipment we have installed is maintained and operated in accordance
with the manufacturer’s operating and maintenance manuals, the
system will perform as we have stated and agreed upon. We have
promised a temperature variance of no more than plus or minus
2 degrees at your electronic digital thermostat whether heating
or cooling your home. If the desired temperature selection is
not achieved, we will make any upgrades, modifications or repairs
necessary to reach the desired temperature at no charge to you
for a period of 5 years.
PROPERTY PROTECTION GUARANTEE
All of your property - such
as lawns, shrubbery, carpeting, floors, walls and furniture
is protected. Damaged property will be replaced or repaired.
Protective shoe covers and hall runners will be used in all
traffic areas.
$500 NO FRUSTRATION GUARANTEE
If your furnace or air conditioner/heat
pump fails to heat or cool your home during the first year,
we will fix it FREE, including parts and labor.
If the system cannot be fixed within 48 hours, we will also
write you a check for $500 for your frustration and aggravation.
PARTS & LABOR GUARANTEE
Many of our systems come
with 10 year parts and 10 year labor guarantees. This means
that all parts and labor are covered during the event of a breakdown
of the system or a part failure. This does not include maintenance
related problems. The manufacturers of furnaces and air conditioners
may void this warranty without proper annual maintenance. For
more information on proper maintenance learn about our
Club Membership
Program.
Service Legends "PRODUCT" Guarantee
Our premium air conditioners,
heat pumps and furnaces come with Lifetime Unit Replacement
Guarantee* protection for the compressor and heat exchanger
to the original, registered, single-family, homeowner of a properly
matched system using these high-efficiency air conditioners,
heat pumps and furnaces. If the original owner should have a
compressor failure, we will replace the air conditioner or heat
pump with a comparable product. To receive the Lifetime
Limited Warranty, online registration is required within 60
days of installation.
